Contact centers support customer interactions across various channels, including phone calls, email, webchat, and interactive voice response (IVR). An organization’s plans to increase sales, service standards, customer satisfaction, and the company’s bottom...
Intelligent Automation (IA) changes how we work. For many, this means eliminating the tedious, monotonous activities that create little value other than producing a final deliverable for a stakeholder to review and make decisions. We – as intelligent, sentient beings...
As we quickly launch into 2022, an emerging subset of organizations have strategic objectives specific to intelligent automation, which, in an ideal world, tie directly to top-level organizational goals. These goals might look like the following: reduce time to...
Covid-19 is accelerating automation across multiple industries such as healthcare, insurance, manufacturing, banking, retail, etc., and digital adoption has leaped at both the organizational and industry levels. Organizations are relying on hyperautomation to automate...
Developing supply chain intelligent automation solutions is one of the top priorities for organizations and centers of excellence alike. Adding urgency, it’s a priority with a lit fuse. Two years ago, discussions around a pandemic response did not...
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