Automation yields many benefits for businesses—greater operational efficiency, more meaningful work, digital transformation wins, reduced costs, and more. Taking it to the next level requires strategic scaling, which can amplify all of these advantages. ...
The philosophy of meaningful work has become a core focus for many forward-thinking companies. HR professionals and employee advocates believe in its fundamentals: that workers should find their jobs inspiring, challenging, and fulfilling beyond the monetary...
Bain & Company reinforces partnership with investment stake in Ashling as key partner in Vector digital practices Move comes as new developments in generative AI, the impact of inflation, and need for greater business resilience fuel a more rapid and far-reaching...
The business world is staring down its next horizon. After several years of disruption and innovation, organizations realize they must prioritize evolution and agility to meet the demands of the future. Digital transformation is a priority for most, and...
Is the utility industry ready for the future of energy? As a mature sector and a highly regulated vertical, its evolution has sometimes been slow. However, innovation has been becoming a more prominent topic of discussion in the utility industry. At the...
The path toward digital transformation for any enterprise involves many carefully placed stones. How you construct your path has a lot to do with your people, processes, and technology. Automation is a significant piece of a good foundation; however, implementing it...
Automation is everywhere in modern business practices. However, as the use of it grows within an organization, managing the numerous “digital robots” becomes cumbersome. If you’re using an robotic process automation (RPA) platform in the cloud, new unattended bots...
An enterprise consists of thousands of tasks occurring every day. Many are repetitive, from data entry to reconciliations to support ticket responses. All these areas of inefficiency add up and are a drain on time, resources, and revenue. Many organizations are...
Your contact center plays a significant role in your company’s success. Customers expect prompt support, and failure to provide this support consistently can result in lost business. However, contact centers face new challenges in upholding their service levels with...
Nurses are the core of the healthcare system. The roles they play tie directly to patient care and outcomes. As such valuable resources, they are always in demand, and current shortages are hitting high numbers. One of the primary reasons for this is burnout. Nurses...
