Streamline Patient Health Risk Assessments to Save Time and Improve Outcomes

Our care management solution delivers benefits to the health ecosystem that optimize processes, driving down operational costs.

Reduce the time required for nursing staff to conduct assessments.

Forward Process Automation

Improve speed and accuracy when gathering, verifying, and uploading patient information

What Is a Care Management Solution?

Payers and providers use health risk assessments to collect health information in conjunction with biometric testing to assess the patient’s health status, habits, and risks. With this information, payers develop programs to motivate members to prioritize their health and engage in healthy lifestyle behaviors. Providers leverage them to create treatment plans encouraging patient participation in their health.

The challenge in the care management process is the manual work required of nurses to assemble the data and input it into an EMR or CMR in real time. Organizations can deploy an intelligent automation user interface layer to accelerate the process and ensure accuracy in building an end-to-end care coordination workflow.

Maximize Labor Efficiency and Value

Boost Nurse Productivity and Support More Patients

Increase Assessment Participation and Lower Costs

Simplify Assessments and Get Insights From Data

Minimize Risk Through More Reliable Assessments

Improve Outcomes and Reduce Readmissions

Alleviate the Pain Points of Care Management

Care management automation addresses the pain points of health risk assessments for both payers/providers and members/patients.
Forward Process Automation

For payers and providers, automation works to remove these obstacles from the process:


  • Structured, rigid applications
  • Patient data stored across siloed databases and repositories
  • Excessive time spent in the process and creation of care plans
  • Poor user experience
  • Inconsistent and inefficient outreach processes
  • Burdensome administrative tasks

For members and patients, automation solves these problems:


  • High program dropout rates
  • Low engagement in managing health
  • Poor user experience
  • Inefficient treatment plans
  • Minimal participation in wellness programs

Data Security and HIPAA Compliance in Care Management

For any technology integrated into the healthcare realm, data security and HIPAA compliance must be top of mind. Ashling Partners takes patient privacy seriously and always keeps protected health information (PHI) confidential.

With this care management solution, all data is read or edited on the user’s workstation by the nurse or healthcare worker entering the data—all the same logs and data controls are in place from the legacy application. Therefore, data remains encrypted, secure, and HIPAA compliant.

Care Management Automation Features

  • Low-code applications and RPA to create desired UI/UX
  • RPA that can surface data on demand into the application, process it, or send it to another system
  • RPA that interacts with systems via API for greater performance and scalability
  • Analytics to measure RPA performance
  • Services for all data and file storage needs
  • Action centers to enable human-in-the-loop reviews and task assignments
  • Attended and unattended bots
  • All application interfaces, including forms, screens, and portals

Why the Urgency to Accelerate Care Management?

The healthcare sector faces many challenges in optimizing processes. The costs of providing services for providers and payers continue to rise, fueled by macroeconomic conditions as well as labor and supply shortages. These factors have significantly increased healthcare expenses per patient, including drug, labor, and supply costs.

Nurses were hit especially hard during the pandemic, many suffering burnout and some leaving the profession. As a result, nurses are currently in short supply. A lack of nurses affects any workflow that requires gathering and managing patient data, tasks that take time away from their first priority: patient care. Healthcare systems realize these pressing issues will persist and are investing in automation to decrease labor expenses, increase revenue, and improve patient outcomes.

Care Management Solution Capabilities

Nurse Portal
Intelligent automation assigns and schedules member assessment calls.
Member Profile and Call Log
Intelligent automation collects member data from all sources before assessment calls and is accessible to nurses.
Care Assessment
Data collection occurs during a natural conversation that leaves the member with a positive experience and the nurse able to begin care plan development.
Data Input
Robotic process automation (RPA) uses digital robots to enter data from the care assessment into the care management application in real time.

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Leverage the Power of Intelligent Automation to Improve Care Management

Technology will continue to be an important element of healthcare in the future. It should complement the work of employees who leverage it to streamline their activities. When a healthcare organization embraces automation, satisfaction can rise, reducing burnout and churn. All this often leads to better patient outcomes, which most healthcare workers consider the pinnacle of satisfaction. 

Begin your journey to optimized care management today by scheduling a consultation with our experts.


Begin your intelligent automation journey today

Our team is ready to guide the way.