Your contact center plays a significant role in your company’s success. Customers expect prompt support, and failure to provide this support consistently can result in lost business. However, contact centers face new challenges in upholding their service levels with...
Having an efficient and robust customer support program is essential for keeping your customers happy and your agents productive. However, many factors impact this ecosystem: the volume of inquiries, diversity in needs, proper staffing levels, and more. Ultimately,...
Most businesses are eager to be faster and better at their core competencies. They need to innovate and accelerate to achieve business goals, improve efficiency, reduce costs, and create more value for their customers. To reach these objectives, reliance on...
Achieving organizational operational efficiency involves multiple strategies. It’s a bit more complex than just reducing costs or improving productivity, but it is still attainable. Many companies attempt to do this with cost-cutting measures, yet they often don’t...
Measuring everything and collecting data from everywhere is the new motto of modern business. Data is the new currency that guides decision-making and enables actionable insights. Most data analysis focuses on customers and what they want, buy, need, prefer, and...
Improving operational efficiencies is a high-priority goal for businesses in every industry. Often, the more complex the field, the more opportunity for improvement—and the healthcare industry is well known for its complexity. With so many processes, challenges,...
Every company that wants to remain competitive and drive growth must improve efficiencies and reduce costs. These are fundamental goals that can come to fruition when organizations pursue and achieve digital transformation. Many industries have discovered that...
The following article was written by Ashling's own Alp Uguray and was originally published by Tech Crunch Meet the Author Alp Uguray Solutions Engineer, Digital Transformation at Ashling Partners Understanding what you will change is most important to achieve a...
As RPA ties multiple web, desktop, mainframe, and modern applications together through UI navigation and screen scanning, it became more and more vital to design and set up UI best practices as well as re-use the content to allow faster development timelines and...
Defining RPA in Healthcare Robotic process automation, or RPA, is a technology that allows programmed “bots” to perform business processes that are typically repetitive and tedious for an employee. RPA saves companies time and money and eliminates human error....
This post includes the full Transcript of the Ashling Partners & Indico Fireside Chat on March 10, 2021 and the YouTube video of the entire educational interview: Ashling Partners & Indico Fireside Chat: Strategies for Automating Unstructured Content...
Are you looking to automate your business but intimidated by your lack of coding experience? Do you feel like you’re falling behind without any new complicated technology? Are you overwhelmed by all the new technological processes your competitors are...
Ashling Partners Announces Growth Capital Investment by Thomas H. Lee Partners (Press Release) Investment will support growth in the U.S. and Internationally, expand automation offerings and support M&A CHICAGO, IL & BOSTON, MA, February 5, 2021 -- Ashling...
This post includes the full Transcript of Automating Testing in UiPath Test Suite from Ashling Partners Webinar on January 7, 2021 and the YouTube video of the entire educational webinar: UiPath – Leveraging Test Suite in Your Automation Program and Beyond. Watch full...
This post includes the full Transcript of Process Mining From Automation to Improvement from Ashling Partners Webinar on October 1, 2020 and the YouTube video of the entire educational webinar: Leveraging Process Mining For Process Understanding, Automation, and...
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