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5 Ways Contact Center Automation Can Be Leveraged

5 Ways Contact Center Automation Can Be Leveraged

by Sushma Anaparthi | Apr 6, 2022 | Uncategorized

Contact centers support customer interactions across various channels, including phone calls, email, webchat, and interactive voice response (IVR). An organization’s plans to increase sales, service standards, customer satisfaction, and the company’s bottom...
Intelligent Automation: A powerful lever to strengthen the end-to-end value chain in the P&C insurance

Intelligent Automation: A powerful lever to strengthen the end-to-end value chain in the P&C insurance

by Sushma Anaparthi | Nov 16, 2021 | Automation, Insurance, Intelligent Process Automation

Property and casualty insurance (also known as P&C insurance) are types of coverage that help protect you and the property you own. Property insurance covers properties you own, like your home or car. Casualty insurance provides liability coverage to help protect...
Automation Center of Excellence: A powerful lever to expedite your Hyperautomation Journey

Automation Center of Excellence: A powerful lever to expedite your Hyperautomation Journey

by Sushma Anaparthi | Oct 18, 2021 | Automation

Covid-19 is accelerating automation across multiple industries such as healthcare, insurance, manufacturing, banking, retail, etc., and digital adoption has leaped at both the organizational and industry levels. Organizations are relying on hyperautomation to automate...
Re-imagine The Digital Front Door in Healthcare

Re-imagine The Digital Front Door in Healthcare

by Sushma Anaparthi | Aug 25, 2021 | Automation, Intelligent Process Automation

The Patient Journey The days of sitting in a waiting room filling out multiple forms and waiting to be called back to an exam room is swiftly becoming a thing of the past. Patient expectations for convenient access continue to grow as COVID-19 created new barriers to...

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