Contact centers are a critical part of a business’s foundation. The modern approach to customer support involves much more than a call center. These interactions are a key part of the customer experience. For them to meet and exceed expectations, these employees need...
Rather than a distant vision for the future, companies are beginning to see digital transformation as a strategic force in their ability to modernize, compete, grow, and create value for customers. One of the emerging aspects of successful digital transformation is...
Intelligent Automation (IA) success is not guaranteed. Various factors challenge efforts to establish and operate a successful enterprise IA services program. Factors such as the following may halt IA services in their tracks before they’re ever even started. No...
Embarking on an intelligent automation journey can stem from multiple intents — process out manual tasks and leverage human capabilities, drive efficiency of operations due to high manpower turnover, gain a competitive advantage in speed to the customer. ...
If you’ve been in the military for more than 24 hours, the term “hurry up and wait” is very familiar. While that term still resonates within the military ranks today, it should be refreshing to hear that those military branches of today are charging...
Recent Comments