Contact centers are a critical part of a business’s foundation. The modern approach to customer support involves much more than a call center. These interactions are a key part of the customer experience. For them to meet and...
Achieving organizational operational efficiency involves multiple strategies. It’s a bit more complex than just reducing costs or improving productivity, but it is still attainable. Many companies attempt to do this with cost-cutting measures, yet they often don’t...
The pursuit of operational efficiency looks different for every organization and even each department. For IT, operational efficiency is often particularly hard to achieve because of several factors. IT is a complex ecosystem with its hands in basically everything....
Every company wants to operate efficiently. Achieving this, however, can be challenging without a clear vision, defined processes, and the right technology. Operational efficiency is a broad term that includes various components. At its core, it is about...
Finance departments rely on multiple workflows to accomplish tasks. Many of these involve lots of documents and data. Most of this information is digitized, but that doesn’t mean there’s less manual work for these teams. Finance, just like every other line of...
Can you accurately define your company’s operational efficiencies or lack thereof? It’s a large and complex topic, impacting every department or line of business. Assessments and internal audits can tell you a lot, but are you getting the full story? Is your bias...
Energy companies must be experts at efficiency. Every aspect of their operations should run smoothly to meet budgets, timelines, safety requirements, and consumption demands. Though this industry is mature, it is also dynamic and constantly changing. Heavy regulatory...
To achieve operational efficiency, organizations must improve their processes and workflows. Many of these processes include lots of documents. You may need to extract, interpret, or process data in a variety of formats—text documents, PDFs, images, handwritten scans,...
Operational efficiency is something every industry wants to realize. Each vertical has a different approach and aspiration, but there’s no doubt that driving toward this efficiency improves workflows, reduces costs, saves time, and more. Commercial real estate (CRE)...
Improving operational efficiencies is a high-priority goal for businesses in every industry. Often, the more complex the field, the more opportunity for improvement—and the healthcare industry is well known for its complexity. With so many processes, challenges,...
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