Automation is everywhere in modern business practices. However, as the use of it grows within an organization, managing the numerous “digital robots” becomes cumbersome. If you’re using an robotic process automation (RPA) platform in the cloud, new unattended bots...
Your contact center plays a significant role in your company’s success. Customers expect prompt support, and failure to provide this support consistently can result in lost business. However, contact centers face new challenges in upholding their service levels with...
Inventory management can be a complex operational task. Many factors determine inventory accuracy, and the more real-time data you have, the easier it is to identify bottlenecks and drive efficiency. Luckily, technology can now play a leading role in streamlining...
UiPaths FORWARD 5 conference included many great conversations about the automation industry and its future. Intelligent automation and digital transformation are two concepts that have a tight bond. This was apparent as top industry thought leaders held discussions...
Having an efficient and robust customer support program is essential for keeping your customers happy and your agents productive. However, many factors impact this ecosystem: the volume of inquiries, diversity in needs, proper staffing levels, and more. Ultimately,...
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