Key Process Design Considerations To Get The Most Out Of Your Digital Workforce

by | Jun 11, 2020 | Automation, Intelligent Process Automation, Robotic Process Automation (RPA)

In this post, I’d like to revisit the benefits of robotic process and review a few tips to consider when designing a business process to be executed by RPA Bots – in conjunction with other Intelligent Automation technologies.  Business Analysts and Developers alike should keep these considerations top of mind.

  1. Keep Growth Top of Mind

 It is common to deploy a digital workforce to help support growth initiatives of an organization.  RPA Bot count can be ramped up to deal with an increasing volume of transactions much more flexibly than a traditional headcount.  With this in mind, processes should be designed to be multi-Bot compatible wherever possible.  This means transactions should be queued up for any number of Bots to share the workload now and in the future.

2. Utilize Batch Processing

Many business processes are executed in batches of transactions.  Take an example where a customer service representative receives an order form from a customer that contains 50 orders, which all need to be entered into an Order Management system.  Rather than design an automated process that receives, interprets, enters, and reports on each individual order at a time, you should consider an approach using sub-processes to break up the work.

3. Get Smart with Scheduling

Imagine a process with multiple data sources feeding transactions into the Queue to be “performed”.  There’s even a potential for a continuous process, wherein the volume of transactions being queued up exceeds the capacity of Bots to complete the transactions at any given time.  Even in this scenario, we can strategically assign and schedule Bots to the various sub-processes to ensure that the work doesn’t stop, and each batch of transactions is completed in a timeline fashion.

By utilizing creative design tactics including multi-Bot compatibility, sub-processes, and strategic scheduling, you can get more out of your digital workforce.  These strategies can help achieve significant business outcomes including better return on investment and supporting your organization’s future growth.  I’d challenge all readers to think of a business process where you can apply the design principles described here and put them to the test!

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